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Withdrawal from the contract/order cancellation

WITHDRAWAL CONSUMER TRANSACTION (REFUND)

 

CONSUMER does not have the right to withdraw from the Transaction; Goods that are cut on request of Consumer and used to satisfy the personalized needs are non-refundable;

 

ENTREPRENEUR WITHDRAWAL FROM TRANSACTION (RETURN)

 

1. An Entrepreneur who has concluded a distant Transaction shall have the right to withdraw from the Transaction without any reason by submitting a Declaration of withdrawal from Transaction by phone or by sending an e-mail within 14 working days from the date of the order receipt.
To comply with this deadline, the Entrepreneur shall send the Declaration before its expiry to the Seller's address:

 

ANZA Andrzej Zaborowski

Ul. Nowa 16/18,

90-031 Łódź,

(marked as "RETURN");



a. Specific Goods are not returnable

(SPECIFIC GOODS - a non-prefabricated moveable, manufactured according to the Buyer's specifications (e.g. in the colour or quantity that is unavailable on the Seller's offer) or intended to satisfy its individual needs (according to Article 38, paragraph 3 of the Act on Consumer Rights of 30 May 2014);

 

2. The Seller shall be obliged to acknowledge the receipt of the Declaration by post or electronic mail at the address indicated by the Entrepreneur;

3. By executing the right of Withdrawal from Transaction, the Entrepreneur is obliged to return the Goods in the unaltered state unless that alteration was necessary within the normal management of the Goods;

 

3.1. Only the Goods on original rolls shall be subject to the right of Withdrawal from Transaction, in the amount of running metres shown on the document of sales,

3.2. Fabrics split, cut, with a cut-out piece, cut to shape, cut along shall not be subject to the right of the Withdrawal from Transaction;

 

4. The Entrepreneur shall be liable for the reduction in the value of the product (Goods) resulting from its use in a way that is beyond necessary to determine the nature, characteristics and functioning of the product; the Seller has the right to bring a claim for compensation against the Entrepreneur for the reduction in the value of the Goods;

5. The return must take place immediately, not later than within 14 working days from the date of the Declaration submission. The Goods must be returned by sending them together with a copy of the proof of Transaction to the Seller's address:

 

ANZA Andrzej Zaborowski

Ul. Nowa 16/18,

90-031 Łódź,

 

It is suggested to send the Goods, a copy of the proof of Transaction and the Declaration (marked as "RETURN") in a single consignment;

 

6. The cost of the Return of Goods shall be borne by the Buyer;

7. The Goods should be properly packed and protected from soiling, moisture and mechanical damage;

8. The refund of the amount due to the Entrepreneur for the withdrawal from Transaction shall be within 14 working days from the date of delivery of the Goods to the Seller's address;

9. The Entrepreneur shall receive the amount due to the bank account indicated in the Declaration referred to in § 7.1. or by postal order to the address indicated by the Customer;

 

9. COMPLAINTS PROCEDURE

1. Complaints Procedure is based on the principles defined in the Act on Consumer Rights of 30 May 2014;

2. The Seller shall be liable under the warranty for physical defects in case they are found before the elapse of two years from the day on which the Goods were released to the Consumer. The Consumer shall lose its powers if before the elapse of twelve months from finding non-conformity of the Goods with the Transaction it does not notify the Seller thereof;

3. The Seller shall be liable under the warranty for physical defects in case they are found before the elapse of one year from the day on which the Goods were released to the Entrepreneur. The Entrepreneur shall lose its powers if before the elapse of one month from finding non-conformity of the Goods with the Transaction it does not notify the Seller thereof;

4. In accordance with the applicable provisions of law, the Seller's liability shall apply to existing defects of the Goods at the time of its release;

 

Defects of the Goods involve:

- defects decreasing the value or utility,

- lack of properties the existence  of which the Seller assured,

- incomplete products released;

 

The definition of a physical defect of goods does not include:

a. damage caused by normal wear and tear of the Goods,

b. mechanical damage of the Goods,

c. damage caused by improper use of the Goods, inappropriate maintenance or lack of maintenance, use contrary to the intended use, in particular;

 

5. The Seller shall not bear liability under the warranty if the Customer was aware of the defect at the time of the conclusion of Transaction (on the basis of explicit information about the defect of the Goods appearing on the Goods and on the proof of purchase);

6. When submitting a Complaint, the Customer shall be obliged to provide the Seller with the Goods under complaint, along with a copy of the proof of Transaction and the completed Complaint Notification (a form attached to the consignment or to be printed: click here);
 
7. If the Customer refuses to provide its details in the Complaint Notification, it shall be obliged to appear within 14 working days from the date of submission of the Complaint Notification at the Seller's headquarters at ANZA Andrzej Zaborowski, Ul. Nowa 16/18, 90-031, Łódź;

8. Complaints must be submitted to the Seller's address:

 

ANZA Andrzej Zaborowski

Ul. Nowa 16/18,

90-031, Łódź;

 

9. If the Goods have physical defects, the Customer may request to bring them into compliance with the Transaction by free replacement with new ones unless the replacement is impossible or involves excessive costs. When evaluating the cost excessiveness, the value of the Goods compliant with the Transaction shall be taken into account as well as the nature and degree of the non-compliance found;

10. The Seller shall consider the Complaint within 14 working days from the date of the Complaint submission. In the case of considering the Complaint in favour of the Customer, the Seller shall replace the Goods under complaint with new, faultless ones and shall send them to the address indicated by the Consumer;

11. It is possible to withdraw from the contract, that is to Return the defective Goods only if the first/previous complaint does not satisfy the Customer's needs;

12. The Complaint shall be deemed to be considered in favour of the Consumer if the Seller does not reply to the Customer's Complaint Notification within 14 working days, following which the Seller is obliged to execute the Customer's request included in the Complaint Form (Goods replacement, lowered price, cash refund);

13. In the case of considering the Complaint in favour of the Customer, the Shipping Costs of the Goods under complaint to the Seller and the Shipping Costs of the repaired or replaced Goods to the Customer shall be borne by the Seller;

 

a. The Customer shall be obliged to provide the proof confirming the amount of the Shipping Costs of the Goods under complaint to the Seller;

 

14. If the Complaint is found to be non-existent, the Shipping Costs of the Goods under complaint shall be borne by the Customer;

15. Differences (in colour shades, in particular) between the images on the Website and the actual appearance of the Goods delivered within the Transaction, arising from the properties of the devices used by the Customer, i.e. screen, display or printer, cannot be considered by the Customer as the physical defect of the Goods aggravating the Seller;

16. If such differences are found and if they make the Customer less satisfied or dissatisfied with the purchase of the Goods, the Seller shall suggest that the Customer should use its right of Return, as referred to in 7, rather than the Complaint procedure.

 

DECLARATION OF WITHDRAWAL FROM TRANSACTION Form ..........................

 

COMPLAINT NOTIFICATION Form ...................

 

 

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